Personal Information Collected at Registration
When creating an account through email registration, JustCasino requests a set of personal details to set up the profile. Observed fields in the registration form include email, password, first name, last name, date of birth, country, currency, phone, city, address and postcode.
The form was completed across two stages during testing, with country and currency requiring manual selection. This information supports account setup and does not by itself confirm how data is stored or later used.
Consents Given During Sign-Up
As part of registration, players are asked to confirm several consents before an account can proceed. These relate to age, acceptance of core policies and marketing preferences.
- Confirmation of being at least 18 years old;
- Acceptance of the Terms and Conditions;
- Acceptance of the Privacy Policy;
- Separate consent for promotional communications.
The promotional consent is presented separately from the core account consents, allowing players to decline marketing contact while still registering.
Email and Phone Details in the Sign-Up Flow
A confirmation link was sent to the registered email address after sign-up in testing. A phone number field was also present in the form, though the test flow did not require an SMS code to proceed. Collection of a phone number does not on its own indicate mandatory phone verification for every account.
When Identity Verification May Apply
JustCasino may request KYC checks in specific circumstances rather than as a fixed step for every player. Verification can be requested before withdrawals, during security reviews or when payment ownership needs confirming.
- Withdrawal request;
- Security review;
- Payment ownership check;
- Inconsistent account details;
- Bonus or fraud review.
These triggers are risk-based and may not apply equally to every account or transaction.
Documents That May Be Requested
Where verification is required, players may be asked to provide specific documents confirming identity, address and payment ownership.
- Passport, driving licence or national identity card;
- Utility bill or bank statement issued within 90 days;
- Card, bank account, e-wallet or crypto payment proof confirming ownership.
Proof of address is generally expected to be recent, typically within 90 days of submission. Additional source-of-funds evidence may also be requested for higher-risk activity.
How Verification Can Affect Withdrawals
A withdrawal request can remain pending until identity and payment ownership checks are completed. Verification may be finalised before the withdrawal processing period stated elsewhere begins, though no fixed review time is guaranteed.
Completing verification does not guarantee that a withdrawal will be approved, since eligibility depends on the outcome of the checks performed.
Verification Linked to Bonus Eligibility
Personal and payment information may also be reviewed when bonus eligibility or account ownership needs to be checked. This can apply alongside, or separately from, withdrawal-related verification requests.
Players interested in current offers can review terms on the JustCasino real money casino page before opting into any promotion, since eligibility checks may follow later account activity.
Operator and Contact Information
The casino operates under Just Entertainment B.V. Support relating to account or verification questions can be reached through live chat or by email at support@justcasino.com.
This contact route is intended for general account support and does not itself confirm handling of specific privacy-rights requests such as data access or deletion.